Thames Valley Bodyworks – Terms & Conditions

“Repairer” refers to Thames Valley Bodyworks.
“Customer” means the individual or company requesting the repair.
A binding contract is formed upon booking an estimate or repair, or upon the vehicles arrival at our yard.
The terms of business do not affect the customers statutory rights.

Estimates are valid for 30 days unless otherwise specified.
Estimates are provisional and may change due to parts availability or unforeseen work. Any price change of 10% or more will require prior customer approval.
Price of goods and services are current at the time the estimate is issued and the repairer reserves the right to increase the estimate price should the price of goods to the repairer increase between the time the estimate is issued and completing the repair work.
The repairer reserves the right to increase the estimate price should additional repairs be found to be necessary, these will be agreed upon in writing before work commences.

Completion dates are estimates only. We’ll inform you promptly of any delays such as parts shortages, force majeure, or unforeseen issues.
We cannot be held liable for costs incurred due to delays, such as alternative transport or hire charges.
Any variations will be considered an amendment to the estimate not a new contract.

You must collect your vehicle within 24 hours of notification that repairs are complete or within agreed timeframe.
For overdue collections the repairer reserves the right to charge a daily storage charge.
We reserve the right to hold a lien on the vehicle until all charges are paid.
Uncollected vehicles may be sold after 3 months with written notice given 7 days in advance; proceeds, net of costs, may be forwarded to the Customer at our discretion.

Parts removed from the vehicle become our property unless otherwise requested prior to service.
Title of goods and services passes to the Customer once payment is received in full.

You authorise us to operate the vehicle as necessary (e.g. to test it) in connection with the repair; reasonable care will be taken at all times.
If we add fuel (e.g. to road-test) you agree to reimburse us for costs.

Our total liability for negligence or breach is limited to the level covered by our insurance. We are not liable for loss or damage caused by your failure to follow instructions, or for personal items left in the vehicle.
We will not be held liable for any unforeseen losses or losses not caused by our employees, representatives or agents negligence or for any business losses.

While we take every care to deliver the highest standards of workmanship when working on your vehicle we cannot be held responsible for any additional costs arising from breakages or failures, mechanical, electrical, or body related that result from unavoidable issues such as natural wear and tear, corrosion, or pre-existing damage or repairs that were not visible prior to the commencement of work.
When new paintwork is required and the surface is found to be rusted or has previous repairs, without replacing the panels, reasonable precaution will be taken to prevent this penetrating through after painting but no guarantee can be given.
If partial paintwork is required we will make every effort to match to the existing colour but no guarantee can be made of a perfect colour match at time of repair or any time after.

Nothing in these terms exempts us from liability for death or personal injury arising from negligence.

We may sub‑contract work to competent third parties without additional charges unless otherwise agreed in writing.

All payments (including VAT and any excess or parts charges) are due in full before release of the vehicle, unless alternative arrangements are confirmed in writing.

We comply with GDPR; personal data is processed only as necessary (e.g. invoicing, repairs).
For consumer customers, statutory rights under the Consumer Rights Act 2015 are unaffected.

We are not liable for failure or delay due to causes beyond our reasonable control (e.g. parts shortages, weather, industrial action).