Who we are?

Thames Valley Bodyworks & ATF are the trading names of Courtney Bodyworks Ltd and Courtney ATF Ltd registered in England number XXXX and XXXX. These companies, along with Thames Valley Buses, Courtney Buses and Reading Buses are wholly owned subsidiaries of Reading Transport Limited, whose registered address is Reading Transport Limited, Great Knollys Street, Reading, Berkshire, RG1 7HH.

Your Rights

If you reside in the European Union, you have the right under the General Data Protection Regulation:

  1. To be informed about our processing of your personal data
  2. To have your personal data corrected if it is inaccurate and to have incomplete personal data completed
  3. To object to the processing of your personal data
  4. To restrict of processing of your personal data
  5. To have your personal data erased (the “right to be forgotten”)
  6. To request access to your personal data and information about how we process it
  7. To move, copy or transfer your personal data (“data portability”)
  8. In relation to automated decision making, including profiling

You have the right to lodge a complaint with a relevant supervisory authority. It has enforcement powers and can investigate compliance with data protection law.

“Personal data” is information relating to an identified or identifiable natural person.

 

What personal data we collect and why we collect it

Booking Forms

Full name and personal details including contact information (e.g.email address and phone numbers). This is so we can contact you regarding services that you have booked and so that automated messages can be sent from the website to you the user.

Cookies

When simply browsing the Thames Valley Bodywork website, the only information we will collect is ‘cookies’ that help to enhance your experience on the website.  Cookies are little tags stored within your browser and allow us to identify how you move through the site. They can include a unique identifier that is stored on your computer’s hard drive. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a web site to access the cookies it has already sent to you, not information sent to you by other sites.

This is common practice online as it allows sites to track what their users are doing on their own sites, such as most popular pages, products or to see how many people have visited that month. Cookies also record information about your online preferences. This can be for remembering forms or that you have ticked an acceptance box on a previous screen. You can set your computer to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time.

If you choose not to accept cookies, the order process on either or both of our websites will not work and some other personalised experiences will be unavailable to you. This means that you may not be able to take full advantage of all of the features available.

Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences. If you have set your computer to reject cookies you can still browse this website anonymously until such time as you wish to register for any services. For further information on cookies please visit www.aboutcookies.org

When you proceed to the purchasing pages on the Thames Valley Bodyworks, cookies will be used to log the session id for the login – this is a standard practice around the web and will allow the website to function correctly. We do not collect or use any other data without your consent.

By continued use of our website, you consent to our use of cookies as list in this policy.

 

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

What rights you have over your data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

 

Contact us – query:

When using the contact us form, the information we collect is only used to help us answer your query more effectively. Any information provided by you is used purely to allow us to re-contact you and/or to allow us to investigate and resolve your query.

Once your query has been completed, your details are saved indefinitely and are not used for any other purpose – your query may be used in future for training purposes but your personal details will be removed. You will not be contacted by us or any of our affiliated organisations other than to discuss your original query. Using this form will not enter you into any database, marketing or otherwise. Your information is no longer used after this query has been closed unless you have specifically indicated otherwise to us.

How do we protect the information we receive?

Our site is reviewed on a regular basis for security vulnerabilities in order to make your visit to our site as safe as possible.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We do not store credit/debit card information on our systems.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

 

Payments processors

We provide paid products and/or services on our Website. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council.

 

Service Providers

We employ third party companies and individuals to facilitate our Website (“Service Providers”), to provide our Website on our behalf, to perform Website-related services or to assist us in analyzing how our Website is used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

 

Contacting Us

If there are any questions regarding this privacy policy you may contact us.